My satisfaction guarantee is simple… If you are not satisfied with your purchase
for any reason, return it within 30 days for an exchange on a different item (A $6.95 shipping charge will be applied on all exchanged knives.) or
get a complete refund subject to the following terms:
1. the knife cannot be
re-sharpened
2. it must be in new condition as when sent
3. the packaging must
be in new condition with all original paperwork
4. you must call to get a RMA
number (which is good for 30 days) prior to returning your item
5. a photocopy
of the original sales receipt with the RMA number written on it must be returned
with the knife.
If the above conditions are not met, a proportional amount of up to 50% may be
deducted from the refund.
Return items must be sent with the shipping prepaid and we suggest that you
insure the package as you are responsible for risk of loss on all returned packages. We also suggest that you
make sure to pack the container properly for return as the-knife-connection will
not issue credit for product damaged while being sent back to us due to poor
packaging and/or handling practices. Shipping on returned items is
nonrefundable. We do not issue call tags for product returns. If an item is
returned for an exchange, the customer is responsible for the shipping cost of
the exchange item.
Shipping Discrepancies
It is your responsibility to make sure that you received all of the items as
shown on your packing slip. Failure to report shipping discrepancies within five
days makes it difficult to accurately determine the problem so discrepancies reported after five days will not be credited regardless of
circumstances.
