FREE Shipping On All Orders Of $40 Or More
Shipping on orders of $40 or more is FREE to anywhere in the USA, including Alaska and Hawaii! (A small shipping charge of $3.95 will apply to orders of $39.99 or less.) And... insurance is included as well!
Orders are shipped by the United States Postal Service. Normal order fulfillment time is within 24 hours and
many orders are filled the same day that they are received. Please contact me if
you need overnight shipping (shipping charges will apply).
Orders From Outside Of The USA
Orders from outside of the U. S. A. are welcome and can be placed on our website. All international shipments are sent by the United States Postal Service.
The shipping charge for orders sent to Canada is $7.95 & to all other countries is $18.95. The shipping amount is automatically added at checkout. These amounts are for First Class Mail WITH insurance & includes shipments up to 2 pounds (this will cover most shipments for 1 or 2 knives). We will contact you if your order requires additional shipping charges. Most shipments sent by First Class Mail to countries outside of the USA will arrive in 10 - 14 days but can take up to 30 days. First Class Mail does NOT provide tracking information. Tracking information is only available with Express Mail. Please contact us if you would like Express Mail to speed up the delivery time & we will provide you with a quote.
WE DO NOT USE SHIPPING AS A PROFIT PRODUCER. THE SHIPPING CHARGES ARE TO COVER SHIPPING EXPENSES.
PLEASE BE AWARE THAT SOME COUNTRIES HAVE VARIOUS FORMS OF TAXES, DUTIES OR OTHER FEES THAT YOU ARE REQUIRED TO PAY IN ORDER TO GET YOUR ITEM. IT IS YOUR RESPONSIBILITY TO BE INFORMED OF THESE! THE-KNIFE-CONNECTION.COM IS NOT RESPONSIBLE FOR ANY FEES CHARGED TO YOU BY YOUR COUNTRYS CUSTOMS. THE SHIPPING THAT WE CHARGE YOU IS TO COVER WHAT THE POSTAL SERVICE CHARGES US TO SEND THE PACKAGE TO YOU.
IF YOU ARE ORDERING A KNIFE, PLEASE MAKE SURE THAT IT IS LEGAL TO OWN WHERE YOU RESIDE. THE UNITED STATES POSTAL SERVICE & THE-KNIFE-CONNECTION ARE NOT RESPONSIBLE FOR ITEMS CONFISCATED BY CUSTOMS.
Satisfaction
Guarantee & Returns
My satisfaction guarantee is simple… If you are not satisfied with your purchase
for any reason, return it within 30 days for an exchange on a different item or
get a refund subject to the following terms: 1. the knife can not be
re-sharpened 2. it must be in new condition as when sent 3. the packaging must
be in new condition with all original paperwork 4. you must call to get a RMA
number (which is good for 30 days) prior to returning your item 5. a photocopy
of the original sales receipt with the RMA number written on it must be returned with the knife.
If the above conditions are not met, a proportional amount of up to 50% may be
deducted from the refund.
Exchanged items are subject to a $6.95 return shipping charge.
Refunded items are subject to a Transaction Expense Recovery fee of 10%.
Return items must be sent with the shipping prepaid (this includes items returned due to warranty issues). We suggest that you
insure the package as you are responsible for risk of loss on all returned packages. We also suggest that you
make sure to pack the container properly for return as the-knife-connection will
not issue credit for product damaged while being sent back to us due to poor
packaging and/or handling practices. Shipping on returned items is
nonrefundable. We do not issue call tags for product returns. If an item is
returned for an exchange, the customer is responsible for the shipping cost of
the exchange item.
Shipping Discrepancies
It is your responsibility to make sure that you received all of the items as
shown on your packing slip. Failure to report shipping discrepancies within five
days makes it difficult to accurately determine the problem so
discrepancies reported after five days will not be credited regardless of
circumstances.
Hand Inspecting Items
Sometimes we get requests to "hand inspect" items prior to shipping to "get the best one" etc. We will do this but please be aware that there is a $15.00 additional charge to do so.
